Terms and Conditions

Detailed description of goods and/or services
Precision group of company’s offers our customers three main products.
Embroidery, Labels And Digitizing for Electronic Embroidery machines of which only Labels And Digitizing are available over the website.

Delivery policy
Digitizing: Subject to receipt of payment, requests will be processed within 48 - 72 hours and delivery confirmed by way of  email confirmation. Artwork will be uploaded and automatically made available for download after payment has been made.

Labels: Subject receipt of payment, requests will be processed within 10 To 15 days after approval and dispatch confirmed by way of  email confirmation. All Courier/Transport fee’s are payable by the purchaser unless more than 20 000 Labels are ordered. Then Shipping will be handled by Precision Group.

Export restriction
At this time The offering on this website is available anywhere in the world.

Returns and refund policy
Digitizing: Any artwork that is found not to be 100% satisfactory will be changed, within reason, free of charge. No refunds apply to any digitizing done. Notification of any changes must be made within 4 days of us uploading.

Labels: No refunds apply to any labels done. All proofs will be sent via Email and approved by means of making payment.

Customer privacy policy
Precision Group shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Precision Group bank account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for Precision Group via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to
www.paygate.co.za to view their security certificate and security policy. 

Customer details separate from card details
Customer details will be stored by Precision Group separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

Precision Group takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and Precision Group chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Precision Group may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Precision Label Manufacturers CC based in South Africa trading as Precision Group and with registration number Ck2005-112793-23 and Members (Brennan And Anita Fritz)

Precison Group contact details
Support : Digitizing@Precision-Embroidery.co.za
Support:  +2711 972 4712